Frequently Asked Questions

Smoke Out Support is an online united front that supports out-of-work service industry workers and musicians that rely on restaurants and bar performances who have been put out of steady work by COVID-19. Our goal is to Smoke Out COVID-19 with each generous gratuity from our patrons and help industry workers and musicians come out on top.

The Iron Smoke Distillery family in Fairport, NY and development partners Managed Services Team (MST) and Truth Collective are behind the creation of the website. Iron Smoke Distillery was founded by musician Tommy Brunett in 2011.

Like many other businesses, Iron Smoke Distillery’s tasting room and event space in Fairport, NY was indefinitely closed due to COVID-19, putting all of our staff members and the performing artists that graced our stage out of work. We wanted to find a way to help them during these uncertain times and we believe that Smoke Out Support will do just that, along with helping the countless others who have been affected.

Yes! The bartenders and musicians get 100% of the donations “tips.” Once a donation takes place, tips go directly into the accounts of the tip recipient. Iron Smoke Distillery does not handle any of the tips in any way, we are simply facilitating this platform for giving along with our partners Managed Services Team (MST) and Truth Collective.

You can follow the prompt to get back into your account here. For all other support issues, please send us an email at help@smokeoutsupport.com

You can receive donations by signing up as a bartender or musician and following the prompts on the sign-up page. On this page, you’ll be prompted to enter your unique Venmo or PayPal account name to receive donations.

You can submit a drink recipe or performance by signing up as a bartender or musician here and following the prompts. Once on the page, you’ll have the option to upload a profile picture, drink image and/or video, ingredients and instructions for your drink or a video of your performance of an original song!

You can link to Venmo or PayPal by signing up here and following the prompts on the sign up page. All tips received will go directly into your Venmo or PayPal account.

At this time, we are only offering Venmo or PayPal as payment methods.

Yes! You get to keep 100% of the tip that someone gave you. Iron Smoke Distillery nor do any of their partners touch the tips in any way.

At this time, we prefer if only those whose professional work has been affected by the recent COVID-19 crisis truly need it.

You can leave a tip for a bartender or musician by viewing a profile clicking the “TIP ME” button underneath their cocktail name and then paying them through Venmo or PayPal.

At this time, you may not contact a bartender or musician through our website or service. However, feel free to leave them a personal note when you issue them payment through Venmo or PayPal or follow them if they provide a social link!

No, at this time, you may not contact a bartender or musician through our website. You may leave them a personal note through Venmo or PayPal when issuing them a tip.

Yes, a bartender or musician will know if you left them a tip. Our service integrates with the API of Venmo and PayPal and does not currently allow for anonymity.

At this time, you cannot leave a bartender or musician a tip anonymously. Our website and service acts as a third party between the tip recipient and the tipper. We integrate with Venmo and PayPal which currently notifies a user when funds have been placed into their account.

As many as you’d like! There is no limit.

Yes, 100% of your tip will go directly to that specific bartender. Iron Smoke Distillery nor its partners touch any of the donations.